The Google login issue may be attributed to browser caching, security/antivirus settings, or other external factors affecting Google APIs. As we do not have control over the entire Google login process, here are steps to troubleshoot and resolve the problem:
Follow these steps:
1. Ensure Correct Gmail Account: Confirm that you are attempting to log in using the correct Gmail account associated with your Posimyth store account or the email id used while checkout.
2. Use Incognito Mode: Try logging in using the incognito mode in your browser to eliminate any potential caching issues.
3. Clear Browser Cache: Clear your browser cache and try logging in again to ensure that outdated information is not causing the issue.
CTA: Refresh the browser cache by adding /?a=b at the end of the URL and do a hard reload by pressing CTRL/CMD + SHIFT + R.
Example:
Normal URL: https://store.posimyth.com/
For Cache Clearance: https://store.posimyth.com/?a=b
If the issue persists,
4. Try to Reset the Password :
- Reset the password using the email address associated with your Google login or the one used during checkout.
- If you do not receive the password reset link in your inbox, check your spam folder as well.
- Try to log in with the new password.
This method should help you regain access to your account. If you encounter any difficulties or need additional assistance, feel free to reach out to the Posimyth Support team via the live chat on our website (https://nexterwp.com/)
The Posimyth Support team will help you in every way.
