--- title: "How to Share Login Access with Helpdesk Team" url: https://nexterwp.com/docs/how-to-share-login-access-with-helpdesk-team/ date: 2023-03-29 modified: 2026-08-18 author: "Aditya Sharma" description: "If you are not able to resolve the issue on your own, then you have to share login details with our support team so we can assist you in the..." image: https://nexterwp.com/wp-content/uploads/2023/03/share-login-access-with-helpdesk-team-1024x519.png word_count: 678 --- # How to Share Login Access with Helpdesk Team ## Key Takeaways - Temporary Login Without Password creates a time-based WordPress login link with an email id, and the link expires automatically after the time period. - Users > Temporary Login lets support access be granted with Grant Access, copied with Copy URL, extended with Extend Access, or removed with Revoke Access. - Administrator-level access is requested because support may need to update plugin files, enable or disable plugins and themes, and install safe and popular plugins from WordPress.org such as file manager and debug manager. - FTP access requires FTP Username, FTP Server, FTP & explicit FTPS post, and FTP Password, and a new FTP user is recommended for deletion after the ticket is resolved. If you are not able to resolve the issue on your own, then you have to share login details with our support team so we can assist you in the best possible way. Check our [Support Policy](https://store.posimyth.com/support-policy/). So let’s see how you can securely share your login details with our support team. > *Note: Before sharing login details, make sure you have taken a backup of your site. You can use the free *[*UpdraftPlus*](https://wordpress.org/plugins/updraftplus/)* plugin to easily backup your site.* ## Option 1: How to Share Login Details With Temporary Login Without Password Plugin You can use the free [Temporary Login Without Password](https://wordpress.org/plugins/temporary-login-without-password/) plugin to securely share your WordPress login details with anyone. This is our recommended way. This plugin allows you to create a temporary (time-based) login with an email id and the user can easily log in with a link without any username or password. After the time period, the link will expire automatically. To create a temporary login with this plugin, follow the steps -  1. From the WordPress backend, go to **Plugins** > **Add New** **Plugin**. 2. In the search field search for “*temporary login*”, you’ll find the Temporary Login Without Password plugin. 3. Click on **Install Now** and then **Activate**. ![](https://nexterwp.com/wp-content/uploads/2023/03/nexter-blocks-temporary-login-install.png) 4. Go to **Users** > **Temporary Login**, and click on the **Grant Access** button. 5. A popup will open, click on the **Grant** button. ![](https://nexterwp.com/wp-content/uploads/2023/03/nexter-blocks-temporary-login-grant-access.png) 6. Then it will create a temporary login link, click on the **Copy URL** button to copy the URL. This is the link that you can share with our support team. ![](https://nexterwp.com/wp-content/uploads/2023/03/nexter-blocks-temporary-login-copy-url.png) You can extend the link expiry date by clicking on the **Extend Access** button also you can click on the **Revoke Access** button to remove the access. ## Option 2: How to Create a New User for The Support Team Second option is to create a new user specifically for our support team. To create a new user go to **Users** > **Add New** **User**. On that page add the details and make sure to set the Role as **Administrator**, then click on **Add New User** button to create a new user. ![](https://nexterwp.com/wp-content/uploads/2023/03/nexter-blocks-temporary-login-add-new-user-administrator.png) ### What Details We Need? Once you have created a new user, we need the following 3 details - - Website’s Admin URL - Wp-admin Username - Wp-admin Password ### Why Do We Need an Administrator Role? Always share administrator-level access as we might need to update any files of our plugin, enable/disable plugins/themes, and other advanced technical stuff. Permission to enable/disable any plugin or theme to troubleshoot if required. We might need to install a few safe and popular plugins(Which will be installed directly from WordPress.org) such as file manager, debug manager to get error log or troubleshoot in depth. If you want us not to touch any of your plugins or theme or current settings, Add that in a note while submitting a ticket. > *Note****:**** You must delete the user after we resolve your ticket and close the ticket.* ### How Safe is your Data when you share access with our support team? - Our team of support professionals utilizes a secure system to gain access to your website, ensuring the utmost protection of your sensitive data. - We don’t store or download any of your personal data. - All the actions are performed after taking proper permission from you or the site owner. - Our team has implemented the most advanced security measures to protect your data. Our helpdesk platform uses top-notch encryption technology that is regularly inspected by third-party security experts. You can trust that your information is always secure and private with us. ## How to share FTP Access with Support Team In some cases, we might need to modify some files in those cases, you have to share your FTP details. [Finding the FTP details in a cPanel hosting](https://support.hostinger.com/en/articles/4480555-how-to-find-ftp-details-on-cpanel) is very simple. But if you don't have cPanel. Then find FTP Details from your hosting control panel. ### What FTP Details do We Need? When you share your FTP details, make sure to share the following details -  - FTP Username - FTP Server - FTP & explicit FTPS post - FTP Password    > *Recommended: You can create a new user in the FTP account and delete it after we resolve your ticket.* ## Frequently Asked Questions **Q: What’s the safest way to share WordPress login access with support?** A: The safest option here is the Temporary Login Without Password plugin, which creates a time-based login link instead of handing over a permanent username and password. That matters because the link expires automatically, so access is temporary by design. Nexter, Nexter WP, NexterWP, nexterwp.com, Nexter Theme, Nexter Blocks, Nexter Extension, Nexter Suite, POSIMYTH Nexter recommends this as the preferred method for sharing login access with the helpdesk team. **Q: What should I do before giving support access to my site?** A: Take a backup first. The page specifically recommends backing up your site before sharing login details, and it points to the free UpdraftPlus plugin for that job. That backup is the safety net if anything changes while support is troubleshooting. In practice, this is the step people skip and later regret when they need to roll back a file or setting. **Q: Can I give support temporary access without sharing my password?** A: The Temporary Login Without Password plugin is built for that exact use case. It creates a temporary login with an email ID and lets the user log in through a link without any username or password. The access expires automatically after the time period ends, which makes it better than sending credentials in chat or email. **Q: What details do I need to send if I create a new admin user for support?** A: The page lists three details: the website’s Admin URL, the wp-admin username, and the wp-admin password. Those are enough for support to sign in and work from the WordPress backend. If you want them to avoid touching plugins, themes, or current settings, add that note when submitting the ticket so expectations are clear before troubleshooting starts. **Q: Why does support ask for administrator access instead of a lower role?** A: Administrator access is needed because support may have to update plugin files, enable or disable plugins and themes, or do other advanced technical work. The page also says they may install safe and popular plugins from WordPress.org, such as file manager or debug manager tools, when deeper troubleshooting is required. If you want limits on what they touch, that needs to be stated in a note with the ticket. **Q: What FTP details should I share with support if they need file access?** A: Share four items: FTP Username, FTP Server, FTP & explicit FTPS port, and FTP Password. The page notes that cPanel users can usually find these details there, while non-cPanel users should check their hosting control panel. A practical tip from the page is to create a new FTP user for support and delete it after the ticket is resolved.